Milam Contractors spent the last few months on a construction project to upgrade our front lobby and utilize unused space. Our customers now have an entire area of the building dedicated to bill payments only. This Payment Center will alleviate long wait times for people with busy schedules and no time to waste. We also upgraded our teller area with innovative security measures to offer a safer environment for our employees.

Another area of our facility, the Customer Care Center, is now dedicated to customers who visit our office to connect new service, add services, or ask questions. This allows our customer service representatives to give people more one-on-one time to better serve them. We have also implemented a Q-Matic system in the Customer Care area. This electronic system allows customers to take a number and watch for their number to be displayed on a screen in the lobby. This number will be assigned to an available window. This automated system will help streamline to wait and response.

CDE feels certain the next time a customer needs to visit our office they will enjoy their experience with a very welcoming environment, streamlined customer service and speedier transaction.

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Christie Hill
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chill@clarksvillede.com

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Clarksville, TN (April 5, 2011) - The Clarksville Department of Electricity is proud to be a part of another very successful science fair for Clarksville-Montgomery County students. CDE and Austin Peay State University have co-sponsored the science fair each year since it began in 1993. The science fair is a challenging and rewarding activity for students in grades K-5 studying the scientific method to answer a question they may have about the world around them. This allows the students a way to use their creative imagination and encourages enthusiasm and excitement for Science. Students spend countless hours experimenting and creating their projects to showcase to the community. This year, more than 400 projects were entered in the science fair.

CDE broadband division manager Christy Batts, APSU representatives and Mrs. Rosalind Kurita participted in the 2011 awards ceremony held for students last Friday in the Dunn Center at APSU. CDE provided every student with a participation medal or ribbon and a t-shirt. CDE also sponsored the awards for the top three winners. The first place winner reeived a $100 savings bond, second place received a $75 savings bond and the third place winner received a $50 savings bond. In addition to medals and ribbons, t-shirts and monetary awards, a trophy was awarded to the elementary school with the most winners. Mrs. Rosalind Kurita supplied the school trophy which was awarded to Sango Elementary

CDE Lightband, the broadband services provided by the Clarksville Department of Electricity announces the addition of four new cable networks AND six new high definition networks to the Lightband HD channel lineup on April 1, 2011. The HD networks are being added to compliment the current standard definition network carried by CDE Lightband.

Beginning tomorrow, CDE Lightband customers will be able to enjoy MLB on channel 89, Military History on Channel 312, History En Espanol on channel 321, and Crime and Investigation on channel 313.

Additionally, customers who subscribe to HD services will receive the following additions; MLB HD on channel 925, A&E HD on channel 948, History HD on channel 949, Biography HD on channel 950 and Crime & Investigation HD on channel 951 and History International on channel 952.

About CDE Lightband:
The Clarksville Department of Electricity is a municipal power provider in Clarksville, TN with over 60,000 metered homes and business. CDE Lightband launched their broadband services in January of 2008 with full service offerings of digital video, high speed internet and phone services. CDE Lightband provides broadband services to all Clarksville Department of Electricity customers in the Clarksville area and currently serves over 10,000 customers in the City of Clarksville.

Media Contact: Christie Hill 931.905.7206

Effective April 1, CDE Lightband will change the way it bills consumers for electricity. The Tennessee Valley Authority (TVA) is driving this change as it continues its effort to reduce peak power usage in the Tennessee Valley.

TVA is the wholesale power provider that generates power and sells it to local power companies like CDE Lightband. TVA's costs to provide power vary significantly, based on when customers are using electricity - both the times of year and times of day. The new rates will better reflect those cost differences. In the summer months, the demand for power is higher in the afternoon when the temperatures rise because consumers are running air conditioning at full power to keep cool. In the winter, the demand for power is higher in the morning because consumers begin turning on lights and heating systems and businesses start up their operations.

The new rates are designed to be revenue neutral for TVA. Consumers will be charged a little more for power when TVA's costs are higher and a little less when TVA's costs are lower. If consumers lower their electric usage during these high costs periods, TVA can avoid significant costs of operating expensive power plants for only a few hours a day. They can also defer building new generation facilities than can cost billions.

"Over the course of twelve months, our customers will see little difference in their bills," said Walter Haynes, CDE Lightband manager of rates and contracts. "Beginning in April there will be slightly differing rates for the summer months, winter months, and for the spring and fall months. However, the biggest change involves the wholesale billing between TVA and its 155 power distributors."

CDE Lightband estimates that the typical residential customer using 1240 kWh will see an increase of about 43 cents per month from June through September and about 28 cents per month from December

through March. In the months where less heating and cooling is required, April, May, October, and November, consumers will see a savings of about 51 cents per month.

"This is really just the first step," Haynes added. "TVA will begin billing CDE Lightband and all other TVA distributors on a time-of-use rate in 2012. These rates will vary depending on the time of day and the season of the year. This type of rate will eventually be available to CDE Lightband consumers and those willing to change their electric usage patterns will benefit by paying less for electricity during off peak times of the day."

CDE Lightband is prepared for time-of-use rates as it has been installing meters with the technology required to bill different rates at different times of the day for a while now. These meters are also advantageous as they improve outage management and offer remote meter reading, connection, and disconnection.

Even with this new rate structure, CDE Lightband still encourages consumers to practice efficient use of electricity to assist in peak power reduction. Turning the lights off when leaving the house or adjusting the thermostat a couple of degrees is still important ...even if it is done with your smart phone.

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Media Contact: Christie Hill 931.905.7206

CDE Lightband is excited to anounce the addition of The NFL Network, Nick Jr. and MTV2 to its Digital TV lineup.

Nick Jr., channel 86, and the NFL Network, channel 98, are included in the Lightband Plus TV package. MTV2, channel 604, is included in the Lightband Extra TV package.